Role & responsibilities

- Monitor application and infrastructure health, ensuring high availability and performance.

- Troubleshoot and resolve production incidents within defined SLAs.

- Automate operational tasks using scripting and Infrastructure as Code tools.

- Perform root cause analysis (RCA) and implement preventive measures.

- Manage system upgrades, patching, backups, and disaster recovery activities.

- Ensure compliance with security standards and operational best practices.

- Create and maintain technical documentation, SOPs, and operational runbooks.

- Collaborate with development teams to improve deployment processes and system reliability.

- Strong understanding of OSS/BSS architecture, components, and technologies ( provisioning, billing, CRM, Order Manager).

Preferred candidate profile





- Strong knowledge of Linux/Unix administration.

- Hands-on experience with Docker and Kubernetes.

- Strong scripting skills in Shell, Python, or PowerShell.

- Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.

- Experience with monitoring and logging tools such as Prometheus, Grafana, ELK, Splunk, or Dynatrace.

- Positive understanding of networking concepts, DNS, Load Balancers, Firewalls, and SSL/TLS.

- Knowledge of incident management, change management, and ITIL processes is preferred.

- Knowledge of security best practices and vulnerability management.

📌 Technical Operations Engineer (Gurugram)
🏢 Airtel
📍 Gurugram