- To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
- To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
- To participate in Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
- To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
- To validate analyses (eg.
Root Cause
Analysis, Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
Skill Requirements null
Other Requirements null
📌 Technical Lead (Support & Operations) (India)
🏢 HCL Technologies
📍 India
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