1.Incident Management:

Respond to and resolve desktop support tickets within the defined SLA.

Provide first-line support for hardware, software, and peripheral issues.

Escalate unresolved issues to the L2 engineer or relevant teams.

2.Hardware and Software Support:

Perform basic troubleshooting of desktops, laptops, printers, and peripherals.

Install, configure, and maintain operating systems and standard software applications.

Replace or repair hardware components as needed.

3.User Support:

Assist users with login issues, software installations, and basic application troubleshooting.

Provide support for email configuration and access.

Guide users on IT policies and best practices.

4.Asset Management:

Maintain inventory of IT assets such as desktops, laptops, and peripherals.





Perform routine health checks of IT equipment.

5.Network Connectivity:

Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and

VPN.

Support basic configuration of network printers.

6.Documentation and Reporting:

Log and document all incidents and resolutions in the ticketing system.

Provide daily and weekly status reports to the IT supervisor.

Pay: ₹200,000.00 - ₹300,000.00 per year

Application Question(s)

- what is your current ctc?
- what is your expected ctc?
- what is your notice period?
- what is your current location?
- Are you okay for kurkumbh location?

Work Location: In person

📌 Technical Engineer (Kurkumbh)
🏢 Indus Systems & Services
📍 Kurkumbh