We are looking for a motivated and customer-focused Tech Support Associate to join our team. The ideal candidate will assist customers by troubleshooting technical issues, providing timely solutions, and ensuring a smooth user experience. This role is perfect for freshers and candidates eager to build a career in IT support.
Key Responsibilities:
- Provide technical support via phone, email, or chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems and applications.
- Record and track customer issues using a ticketing system.
- Escalate complex issues to senior technical teams when required.
- Deliver excellent customer service while meeting response and resolution timelines.