Roles and Responsiblities

- Team Management and Supervision:

- Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.

- Schedule and manage team shifts, ensuring adequate staffing during peak hours.

- Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.

- Sales Performance and Coaching:

- Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.

- Conduct performance reviews, set explicit goals, and identify opportunities for improvement.

- Share sales best practices and motivate the team to achieve targets.

- Sales Strategy Execution:





- Develop and implement sales techniques and strategies to drive better conversion rates.

- Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.

- Track lead pipeline and ensure timely follow-ups on leads and prospects.

Customer Engagement and Problem Solving:

- Ensure agents maintain a professional, customer-focused approach during calls.

- Address escalations or customer objections to ensure a positive sales experience.

- Identify gaps in processes that impact sales performance and recommend improvements.

📌 Team Leader – Tele Sales (Andheri)
🏢 Fatakpay Digital
📍 Andheri