Our Values Key Roles & Responsibilities Primary Role Description: -
- To manage a team of telesales advisors
- To ensure targets are met on a monthly basis - through inbound and outbound sales
- To be responsible for the management of direct reports, one to one reviews and performance reviews.
- Driving per advisor productivity and sales quality across outlined parameters
Key Roles & Responsibilities:
- Be in charge of running and managing the team daily
- Understand all organizations products, services, procedures and guidelines and communicate same to all
team members
- Monitor calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new team
- members
- Submit regular reports to management and seek new ideas and strategies to improve team performance
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Coaching, inspiring and motivating a sales team.
- A positive understanding of the market dynamics in the respective sector.
- Coordinate with different departments to ensure Issuance of Policies
- Ensure self target are also met.
Key Requirements - Education & Certificates Any Graduate/MBA will be preferred
Key Requirements - Experience & Skills Good Communication Skills.
Min 2-5 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain
📌 Team Leader (Noida)
🏢 Niva Bupa Health insurance
📍 Noida
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