Company Description Transcom India delivers customer experience and contact center services for Indian and global companies across multiple industries. The organization focuses on value-driven business process outsourcing solutions that reduce friction for end customers and support clients in achieving a sustainable competitive advantage.

Transcom provides customer care and managed call center services in more than 60 languages through voice, email, chat, and social media channels. The company places strong emphasis on an engaging, people-centered workplace that encourages inspiration and high performance. Team members join a culture focused on collaboration, growth, and creating exceptional customer experiences.

Role Description The Team Leader International E-Commerce Seller Support Operations is a full-time, on-site role based in Pune City. This role oversees a team supporting international e-commerce sellers, ensuring efficient handling of inquiries, issue resolution, and service delivery across multiple channels. Daily responsibilities include supervising team performance, managing schedules and workloads, monitoring key performance indicators, and providing coaching and feedback to team members.

The Team

Leader collaborates with operations and client stakeholders, implements process improvements,



and ensures adherence to service quality standards and compliance requirements. The role also involves managing escalations, maintaining accurate reporting, and supporting training and development initiatives to enhance team capability.

Qualifications

- Strong team leadership and people management skills, including performance monitoring, coaching, and mentoring.
- Experience in international e-commerce or BPO operations, with familiarity in seller or vendor support environments.
- Proficient in customer service practices, escalation handling, and service quality management across voice, email, and chat channels.
- Excellent communication skills in English, with clear written and verbal expression and the ability to engage global stakeholders.
- Analytical and problem-solving skills to interpret metrics, identify trends, and drive operational improvements.
- Ability to work effectively in a rapid-paced, target-driven environment and manage multiple priorities.
- Comfort with using CRM, contact center tools, and standard office software; experience with reporting and dashboards is an advantage.
- Bachelor’s degree or equivalent work experience in business, management, or a related field; prior experience in team leadership within a contact center is highly desirable.

📌 Team Leader International E-Commerce Seller Support Operations (Pune)
🏢 Transcom India
📍 Pune