Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

- Managing a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.

- Working closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates

- Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery

- Bring in creative ideas and process improvement proposals to strengthen the business

- Providing on-going monitoring and resolving of L1 escalations/complaints

- Managing and resolving service complaints related to the Financial Investigations Unit cases and checking the accuracy of SAR escalation to regulators such as NCA

- Manage a team of 20 employees

- Ensure Program adherence to Client & internal InfoSec/compliance guidelines.

- Drive performance and be accountable in delivering SLA/KPI's.





- Conduct regular one on one to identify and solve issues/challenges experienced by team members.

- Accountable for absenteeism and attrition.

- Be an active participant in all weekly/Monthly/Quarterly reviews.

Key Skills and knowledge:

- Knowledge of global Financial Crime regulations and current trends

- Experience in reviewing, investigating, and reporting money laundering cases. An expert in AML, FIU and Fraud Investigations

- Strong people management skills along with analytical and decision-making skills

- Work closely with the clients functional stakeholders and drive efficiency and accuracy of the team

- Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)

- Analytical and Quantitative skills

- Excellent Communication skills

- Data Handling / data interpretation

- High level of maturity to handle people including but not limited to client, stakeholders, peers etc.

- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment

- Detail oriented with Strong organizational and Presentation skills .

- Immediate Joiner .

Educational Qualification:

- Graduate / post-graduate

📌 Team Lead Transaction Monitoring (Bengaluru)
🏢 Concentrix
📍 Bengaluru