Company Description Justdial is India’s leading local search engine, offering a wide range of consumer services across more than 25 verticals, from booking tables and cabs to ordering groceries, food, and flowers. Established in 1996 as a phone-based local directory, Justdial has evolved into a digital platform accessible via web, app, and WAP to help users manage everyday tasks with ease.

Its cloud-based JD Omni solution supports business owners with sales tracking, inventory management, billing, customer retention, promotions, and employee management. With offices in 11 cities, over 10,000 team members, and 21 million business listings, Justdial provides services across major Indian cities, positioning itself as a one-stop destination for “Anything, Anytime, Anywhere.”

Role Description The Team Lead role at Justdial is a full-time, in office position based in Coimbatore.

The Team

Lead will oversee a team of executives, set clear performance goals, and monitor daily activities to ensure service quality and productivity.

Responsibilities include planning and allocating work, coaching and mentoring team members, and providing regular feedback to support development and performance improvement. The role also involves coordinating with cross-functional stakeholders, tracking key metrics and reporting outcomes,



resolving escalated issues, and ensuring adherence to company policies and processes.

The Team

Lead is expected to contribute to continuous process improvement and foster a positive, customer-focused work environment.

Qualifications

- Strong people management and leadership abilities, including team supervision, performance monitoring, and conflict resolution.
- Excellent communication and interpersonal skills for collaborating with team members, customers, and cross-functional stakeholders.
- Analytical and problem-solving skills to interpret data, track KPIs, and address operational challenges effectively.
- Organizational and time-management skills to handle multiple priorities, plan workflows, and meet deadlines.
- Proficiency in basic computer applications and comfort with digital tools and dashboards; experience with CRM or business management platforms is an advantage.
- Proven experience in a team lead, supervisor, or similar role, preferably in sales, operations, or customer service.
- Ability to work on-site in Coimbatore, adapt to a fast-paced environment, and maintain a high level of accountability.
- Bachelor’s degree in any discipline; additional training in management, business, or related fields is a plus.

📌 Team Lead (Coimbatore)
🏢 JustDial
📍 Coimbatore