Company Description DR ITM Private Limited is a fast-growing and trusted organization with over 26 years of excellence in IT services, customer experience solutions, and business support operations. The company operates across multiple domains, focusing on innovation, integrity, and performance to deliver reliable solutions.

DR ITM is known for creating long-term value for both clients and employees by nurturing talent and offering growth-oriented career paths. The work environment is professional, positive, and collaborative, supported by experienced leadership, skilled professionals, and modern technology. The organization is committed to continuous improvement and empowering its workforce to achieve success.

Role Description The Team Lead role is a full-time, on-site position based in the Mohali district.

The Team

Lead will oversee day-to-day operations of a team, including planning workloads, assigning tasks, monitoring performance, and ensuring service quality and timely delivery. This role involves guiding and mentoring team members, resolving operational issues, coordinating with management and cross-functional teams, and implementing process improvements.

The Team

Lead will be responsible for reporting key metrics,



maintaining compliance with company policies, and fostering a team-oriented, customer-focused culture. The position requires hands-on involvement in work processes while balancing team leadership and stakeholder communication.

Qualifications

- Strong team leadership and people management skills, including mentoring, performance monitoring, and conflict resolution.
- Operational management capabilities, such as workload planning, process oversight, and quality assurance.
- Effective communication and collaboration skills for engaging with team members, clients, and cross-functional stakeholders.
- Problem-solving and decision-making abilities, with a focus on continuous improvement and service excellence.
- Familiarity with IT services or business support operations; experience in customer experience environments is an advantage.
- Comfort with using modern technology tools, reporting systems, and standard office productivity software.
- Ability to work on-site in the Mohali district and manage teams in a fast-paced, professional environment.
- Bachelor’s degree in a relevant field (e.g., IT, Business, Management) or equivalent practical experience.

📌 Team Lead (Sahibzada Ajit Singh Nagar)
🏢 Dr. ITM CX
📍 Sahibzada Ajit Singh Nagar