About us:

About the Role:

We're hiring a Team Lead for our 1Network team! As part of our B2B onboarding function, you'll lead a team of 3-4 Operations Associates responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, you'll own end-to-end delivery of B2B projects ensuring your team onboards the right professionals in line with client requirements and within timelines while also driving team performance, process quality, and client-facing accountability.

Key responsibilities:

- Leading, mentoring, and managing day-to-day performance of a team of 3-4 Operations Associates, including task allocation, coaching on outreach/screening technique, and performance reviews

- Owning end-to-end delivery accountability for multiple concurrent B2B projects ensuring the team's onboarding activity translates into on-time, on-scope project execution

- Planning team bandwidth and prioritization across projects based on client deadlines, project complexity, and respondent volume requirements

- Training and onboarding new team members on outreach methodology, screening criteria, and client engagement standards

- Understanding project scope directly with internal stakeholders and clients, then translating this into transparent briefs and screening criteria for the team to execute against

- Acting as the primary escalation point for respondent, dealer/distributor, or client issues that the team cannot resolve independently driving these to closure with the right internal teams





- Reviewing and quality-checking the team's screener compliance, call quality, and respondent vetting before onboarding is finalized

- Reporting project status, pipeline health, and risk areas to internal leadership and, where required, directly to clients

- Identifying relevant industry stakeholders (dealers, distributors, retailers, doctors, channel partners, B2B respondents) via LinkedIn, Naukri, industry databases, and professional networks both personally and by guiding the team's targeting approach

- Conducting outbound B2B calls directly for high-priority, sensitive, or escalated respondent relationships, alongside overseeing the team's outreach via email, LinkedIn, and calls

- Briefing respondents and stakeholders on project objectives and expectations for complex or high-stakes engagements personally, where needed

- Managing respondent relationship ownership across the pipeline onboarding, call coordination, invoicing, and post-call follow-up with direct involvement on key accounts

- Building and maintaining daily, weekly, and monthly reports and dashboards covering team-wide outreach activity, call status, respondent pipelines, and engagement metrics

- Tracking and driving improvement in team-level KPIs:



outreach conversion, onboarding volume, call completion rates, and stakeholder engagement

- Identifying recurring bottlenecks in outreach or screening processes and proposing/implementing process refinements or SOP updates

- Staying ahead of industry trends, client requirements, and service offerings across sectors, and cascading this knowledge to the team

- Demonstrating flexibility in managing domestic and international B2B projects, including planning team shift coverage across time zones and non-IST working hours

Key Skills

- 2-2.5+ years of experience in B2B outreach, operations, or respondent/panel management, with prior experience handling or mentoring a small team

- Demonstrated ability to lead, coach, and manage performance of a team of 3-4 people

- Customer-centric attitude with excellent communication and interpersonal skills, both with respondents/stakeholders and clients

- Proven track record of building relationships quickly over phone, email, and messaging and coaching others to do the same

- Strong stakeholder management skills, including comfort operating as an escalation point and communicating directly with clients when needed

- Data-driven approach comfortable building and reading dashboards/MIS to track team and project performance

- Sound problem-solving ability under pressure, with a strong background in networking and relationship-building

- Fantastic communication and writing skills both verbal and written

- Graduate (any discipline)

📌 Team LeadB (Hybrid) (Gurugram)
🏢 Lattice Technologies
📍 Gurugram