Job Requirements*

- ITIL V3/ ITIL V4 Foundation, Proficiency in Written and Verbal communication is Must.

Key Responsibilities*

- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process

- Responsible for communicating with the Incident Process Owner
- Point of contact for all Major Incidents
- Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure.

- Represent the first stage of escalation for Incidents
- Monitor the workload per Tier 1 Analyst
- Monitor the incidents to ensure that the Service Level Agreement is respected

- Identify, initiate, schedule and conduct incident reviews
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators

- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.

- Participate in weekly on-call rotation

📌 Tcs hiring Major Incident Management For Chennai
🏢 Tata Consultancy Services
📍 Chennai