TCS hiring for Service Desk solution architect-pre sales
Location: Bangalore
Experience: 8-12
Must have
- Architect AI-first / GenAI-enabled Service Desk solutions using:
- Virtual agents, agent assist, conversational AI, and automation
- AI-led triage, resolution guidance, ticket summarization, and knowledge creation
- Self-help, self-heal, and contact deflection use cases
- Define practical GenAI adoption across the Service Desk lifecycle, ensuring:
- Measurable productivity, SLA, and experience improvements
- Alignment to enterprise security, data privacy, and responsible AI standards
📌 Tcs hiring For Service Desk Solution Architect-pre sales (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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