Role**Service Now Administrator

Required Technical Skill Set**

- ITIL framework
- ServiceNow ITSM modules
- UI Policies, Business Rules, Notifications
- Basic understanding of:
- JavaScript
- HTML/CSS (for form and UI adjustments)

Desired Competencies (Technical/Behavioral Competency) Must-Have**

(Ideally should not be more than 3-5)

Platform Administration

- Perform day-to-day administration of the ServiceNow platform including users, groups, roles, and access controls.
- Monitor platform health, system logs, and performance to ensure high availability and stability.
- Manage instance upgrades, patching, and hotfix validation in coordination with stakeholders.

Configuration & Customization

- Configure and maintain UI Policies, Business Rules, Client Scripts, and Workflows to meet business requirements.
- Support enhancements and minor customizations without impacting out-of-box functionality.
- Maintain forms, lists, views, notifications, and SLAs.

ITSM Module Support

- Administer and support core ITSM modules:
- Incident Management
- Problem Management
- Change Management
- Request Fulfilment
- Ensure workflows and lifecycle states align with ITIL standards

User & Operational Support

- Provide L2/L3 support for ServiceNow-related incidents and service requests.
- Troubleshoot platform issues and coordinate with ServiceNow developers or vendor support when required.




- Act as a point of contact for ServiceNow-related operational issues.
- Testing & Deployment
- Validate and test new enhancements, fixes, and development stories during sprint cycles.
- Support UAT, regression testing, and production deployments.
- Ensure proper documentation and knowledge transfer.
- Governance & Compliance
- Ensure adherence to internal change, security, and access control policies.
- Maintain audit logs, configuration documentation, and SOPs.
- Support compliance, audit, and reporting requirements.

Valuable-to-Have

Technical Skills

- Strong hands-on experience as a ServiceNow Administrator
- Good knowledge of:
- ITIL framework
- ServiceNow ITSM modules
- UI Policies, Business Rules, Notifications
- Basic understanding of:
- JavaScript
- HTML/CSS (for form and UI adjustments)

Process & Tooling

- Experience working in ITIL-based support environments
- Familiarity with Agile / Sprint-based delivery models
- Experience in incident, problem, and change coordination

Certifications (Preferred)

- ServiceNow System Administrator (CSA)
- ITIL Foundation

Soft Skills

- Strong problem-solving and analytical skills
- Good communication and stakeholder coordination abilities
- Ability to work in a 24x7 or on-call support environment (if required)
- Attention to detail and documentation discipline

📌 Tcs hiring Service Now Administrator For Chennai
🏢 Tata Consultancy Services
📍 Chennai