Team Leader – US Mortgage Escrow & Property Tax

Experience:

4–6 Years in US Mortgage Domain

Minimum 2 Years in a Leadership Role (Team Lead / Associate Team Lead)

Shift:

US Shift (Night)

:

We are seeking an experienced Team Leader with solid domain expertise in US Mortgage Escrow and Real Estate Property Tax operations. The role requires managing end-to-end tax-related processes, leading a team, and ensuring accuracy, compliance, and timely delivery across escrow and property tax functions.

Key Responsibilities:

- Lead and manage a team handling US Real Estate Property Tax Research and Escrow operations
- Oversee property tax verification, including assessment, due dates, payment status, and jurisdiction validation
- Manage tax calling activities with US taxing authorities to obtain and confirm tax-related information
- Supervise US tax procurement and escrow procurement activities to ensure timely and accurate disbursements
- Monitor daily production, quality, SLAs, and turnaround times




- Conduct regular quality checks and provide coaching and feedback to team members
- Act as the primary point of contact for escalations related to tax discrepancies, delinquencies, and research issues
- Coordinate with onshore stakeholders and cross-functional teams to resolve complex cases
- Prepare MIS, dashboards, and performance reports for management and clients
- Support process improvements, documentation, and training initiatives

Role-Specific Requirements:

- Prior experience as a Team Lead / Associate Team Lead
- Strong knowledge of US Real Estate Property Tax processes and regulations
- Hands-on exposure to US Mortgage – Escrow operations
- Proven expertise in Property Tax Verification and tax research
- Experience handling tax calling and working with US taxing authorities

📌 Tax calling - Team Lead (Mysuru)
🏢 ThoughtFocus
📍 Mysuru