Skilled Experience: • POS Support: 5+ years of L2 support on a retail POS platform (ORPOS/JM POS or a similar Java-based POS).

- Integration & Sync: Proven experience troubleshooting transaction sync and integration flows across register, Back Office, and Central Office - including RMS, RPM, RESA, payments, and compliance systems.
- Retail Operations: Strong understanding of sales, returns, and Start Of Day (SOD) and End Of Day (EOD) workflows.
- On-Call Coverage: Willing to work a 24x7 shift / on-call rotation supporting stores across multiple regions.

Technical Skills: • Java &

- Microservices: Hands-on debugging of Java and Spring Boot applications - reading code, interpreting stack traces, and applying minor fixes.
- API &
- Integration: Proven troubleshooting of REST APIs, JSON payloads, and event / message-based sync flows.
- SQL &
- Data Analysis: High proficiency in SQL/PL-SQL for data verification, transaction auditing, reconciliation, and ad-hoc report validation.
- Log Analysis &
- Monitoring: Skilled with centralized logging and monitoring tools (Splunk / ELK-Kibana / Grafana or equivalent) to analyse logs, stack traces, and system dumps and to configure alerts.
- Performance Analysis: Able to diagnose performance and stability issues - thread and heap dumps,



memory, GC, and latency across services.
- Reconciliation &
- Settlement Analysis: Able to reconcile POS sales, tenders, and payment settlement against backend and finance systems and isolate mismatches.
- Linux, FTP &
- Scripting: Comfortable operating on Linux, managing file transfers (FTP/SFTP), and running and maintaining operational scripts. Public • Containers &
- Deployment: Working knowledge of Docker/Kubernetes and microservice deployment configurations.
- POS Hardware: Experience configuring registers, scanners, pin pads, and payment terminals.
- Security Awareness: Familiarity with PCI-DSS and secure handling of payment and cardholder data.
- ITSM Tools: Proficiency with ServiceNow or Jira for SLA-driven incident, problem, and change management.

Soft Skills: • Root-Cause Isolation: Deep analytical ability for high-priority, time bound store incidents. • Problem & Trend Analysis: Able to analyse incident trends, identify recurring root causes, and produce formal RCA and post-incident reviews. • Technical Communication: Ability to coordinate effectively across store staff, vendors, and L3 and Squad teams.

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📌 Systems Engineer II-ORPOS - Support (Bengaluru)
🏢 Landmark Group
📍 Bengaluru