We are looking forward to hire Coupa Professionals in the following areas :

Support & CPI Specialist - Procurement Systems

Location : Bangalore

Exp : 7 + Years

About the Role

We are seeking a Support & Continuous Process Improvement (CPI) Specialist to strengthen and optimize our procurement technology ecosystem. This senior role supports daily operations across Coupa , Guided Buy , and emerging AI agent workflows , ensuring stability, efficiency, and an exceptional user experience. The ideal candidate brings 7-8 years of procurement systems or operations experience , thrives in problem-solving, and proactively drives improvements.

What You ll Do

- Lead Procurement Support - Own functional support for Coupa/Guided Buying, manage escalations, and ensure smooth daily operations.
- Solve Complex Issues - Troubleshoot workflow failures, catalog issues, approval logic gaps, and data mismatches; drive durable fixes.
- Deliver CPI Initiatives - Lead process improvement projects that reduce cycle time, eliminate waste, and streamline procurement workflows.
- Build AI Agents - Design, test, and deploy AI agents that automate repetitive procurement tasks and enhance Guided Buying experiences.
- Analyze Procurement Insights - Use spend data, supplier performance, and workflow analytics to recommend improvements.
- Collaborate Cross-Functionally - Partner with procurement, sourcing, IT, finance, and compliance teams to align enhancements with business needs.
- Drive Initiatives Independently - Identify gaps, propose solutions, and execute improvements with minimal direction.
- Enable Users - Create SOPs, troubleshooting guides, and training materials that support global procurement users.

What You Bring





- 7-8 years of procurement operations, procurement systems, or supply chain technology experience.
- Strong functional expertise in Coupa , Guided Buy , or similar procurement platforms.
- Proven ability to troubleshoot complex workflow issues and lead resolution efforts.
- Demonstrated success delivering CPI initiatives with measurable impact.
- Hands-on experience with AI agent building , automation tools, or intelligent workflow design.
- Strong communication skills and a user-centric mindset.
- High learning agility and comfort adopting new technologies quickly.

Preferred Qualifications

- Deep understanding of P2P workflows , sourcing processes, supplier management, and catalog governance.
- Experience with workflow rules, approval chains, data validation, and compliance controls.
- Familiarity with analytics, dashboards, and operational reporting.
- Ability to translate business needs into system logic or AI agent behavior.

What Success Looks Like

- Reduced escalations and faster resolution of procurement system issues.
- CPI improvements that materially reduce cycle time, clicks, and user friction.
- AI agents deployed meaningfully reduce manual work and improve requester experience.
- Stable procurement operations with high adoption and satisfaction.
- Strong cross-functional trust and influence.

Our Hyperlearning workplace is grounded upon four principles

- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Reliable employment with a great atmosphere and ethical corporate culture

📌 Support & CPI Specialist (Bengaluru)
🏢 Yash Technologies
📍 Bengaluru