? Hiring: Student Success Specialist

Company: VedPrep

Location:Noida

Employment Type: Full-Time

About the Role

At VedPrep, we are building a student-first learning ecosystem where our responsibility doesn’t end with selling a course—it begins there.

We are looking for a Student Success Specialist who will act as the bridge between students and VedPrep’s academic, technical, and support teams. Your primary responsibility will be to ensure that students face minimum friction during their preparation journey and get the right support at the right time so they can maximize their chances of success in competitive examinations.

? Key Responsibilities

Act as the primary point of contact for students after course enrollment.

Understand and resolve students’ academic, technical, and course-related issues.

Help students navigate the VedPrep app, classes, study material, tests, recordings, and other learning resources.

Coordinate with faculty/academic teams to resolve subject-related doubts and academic concerns.

Coordinate with the technical/product team to resolve app, login, payment, video, test, or other technical issues.

Track unresolved student issues and ensure timely closure.

Identify students who are struggling with their preparation and proactively reach out to them.

Help students understand study plans, course structure, class schedules, tests, and preparation strategies.

Collect student feedback and communicate recurring issues to relevant internal teams.

Maintain proper records of student queries, complaints, resolutions, and feedback.

Identify recurring problems and suggest process/product improvements to improve student experience.

Work closely with the academic, operations, product,



and support teams to ensure a seamless student journey.

Focus not only on resolving problems but on ensuring student outcomes and exam success.

? Key Performance Indicators (KPIs)

Student query resolution time

First-contact resolution rate

Student satisfaction score

Number of unresolved/escalated issues

Student engagement and retention

Reduction in recurring student complaints

Timely resolution of academic and technical issues

Overall student success and course experience

? What We're Looking For

Must have MSC in Chemistry/Physics

No need for prior experience.

Strong communication and interpersonal skills.

Good understanding of online learning platforms and mobile/web applications.

Ability to understand student problems and provide practical solutions.

Robust ownership and follow-up skills.

Ability to coordinate effectively with multiple teams.

Patient, empathetic, and student-first approach.

Comfortable working in a fast-paced EdTech environment.

Good problem-solving and analytical skills.

Knowledge of competitive examinations such as CSIR NET, GATE, CUET PG, IIT JAM, UPSC, etc. will be an added advantage.

⭐ The Ideal Candidate The ideal candidate is someone who genuinely enjoys helping students succeed.

You should be someone who doesn't simply say “This is not my department.” Instead, you take ownership of the problem, find the right person/team, follow up, and ensure that the student gets a resolution.

If you believe student success is your responsibility—not just student support—we would love to have you on the team.

? How to Apply

Interested candidates can share their CV at [email protected] with the subject line:

“Application – Student Success Specialist”

📌 Student success specialist (Noida)
🏢 Vedprep
📍 Noida