Job Title: Student Service Officer

Work Timing: 2pm to 9.30pm

Job Overview

Experience: 1+ Years in online students handling and class coordination with excellent English proficiency.

Qualification: Bachelors/Masters

Job Duties and Responsibilities

1. Provide comprehensive support and guidance to students, addressing their academic,

personal, and administrative needs.
1. Assist in resolving student queries, concerns, and issues by providing accurate

information and appropriate solutions.
1. Organize and participate in orientation programs to help new students acclimate to the

campus environment and its resources.
1. Collaborate with academic advisors to help students understand degree requirements,

course sequencing, and academic planning.
1. Maintain accurate student records, ensuring data integrity and compliance with relevant

policies.
1. Serve as a liaison between students and various departments, advocating for student

needs and representing their interests.
1. Organize workshops, seminars, and events focused on student success, personal

development, and career readiness.
1. Stay informed about institutional policies, regulations, and compliance requirements

related to student services.
1. Collaborate with faculty, staff, and other departments to enhance student experiences

and streamline processes.
1.



Gather feedback from students regarding their experiences and use this information to

improve services and programs.
1. Maintain regular communication with students through various channels, including

emails, newsletters, and social media.
1. Organize and participate in campus events, workshops, and activities to enhance

student engagement and community building. Required skills, abilities and knowledge:
1. Prioritizing students as primary contacts and addressing their needs accordingly.
2. Strong interpersonal and communication skills and the ability to work effectively with a wide

range of constituencies in a diverse community.
1. Knowledge of student administration processes and degree structures.
2. Knowledge of Student Administration and System’s functions and structure, policies,

processes and procedures.
1. Evaluating information and data to solve problems and make decisions.
2. Ensuring accuracy and quality when completing tasks.

Education and Experience Bachelor’s degree preferred, plus one year’s related experience in an educational

Job Types: Full time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Flexible schedule
- Paid sick time
- Paid time off

Work Location: In person

📌 Student Services Officer (Kochi)
🏢 Westford Global Education
📍 Kochi