About Fundamento We’re on a mission to reinvent how enterprises talk to their customers At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

Role Overview As a Senior Customer Success Manager at Fundamento, you’ll drive value for enterprise clients, unlock growth within accounts, and build scalable systems to elevate customer experience- while mentoring the team and working closely with leadership.

Key Responsibilities 1.

Account

Growth & Expansion ● Manage 6–8 enterprise accounts, acting as the primary point of contact and trusted advisor. ● Drive account expansion through upselling, cross-selling, and increasing adoption. ● Deliver measurable ROI for customers by aligning Fundamento’s AI solutions with their business goals. ● Maintain strong quality standards and ensure SLAs are consistently met. 2.

Customer

Success & Retention ● Track account health using data-driven insights across adoption, usage, billing, NPS, and engagement. ● Proactively identify risks, resolve issues, and ensure renewals and long-term retention. ● Build robust stakeholder relationships to deepen customer trust and advocacy. 3.

Process

Building & Scale ● Design and implement scalable processes to streamline CS workflows, reporting, and customer engagement. ● Build playbooks for account expansion, ROI measurement, and customer health monitoring.





- Team Leadership & Enablement ● Mentor and train Customer Success Associates (CSAs) to handle Stage 1 support. ● Act as an escalation point for complex customer situations. 5.

Strategic

Exposure ● Work closely with the senior leadership & founders on enterprise-wide initiatives and CXO-facing projects. ● Share customer insights to influence Fundamento’s AI product roadmap. What We’re Looking For: ● 4–7 years of experience in Customer Success, Account Management, or Enterprise Relationship roles. ● Strong data analytical skills (Excel/Google Sheets;

comfort with dashboards, pivot tables, reporting). ● Proven track record in account expansion, ROI delivery, and quality management. ● Background in FinTech or SaaS (preferred). ● Excellent Communication – fluent, confident, and persuasive in enterprise settings. ● Managerial experience – mentoring or leading junior team members. ● Flexibility – comfortable with customer schedules requiring non-standard hours.

What We Offer ● High-Impact Work: Directly shape how some of India’s top lenders engage with millions of customers through AI voice agents. ● Ownership & Autonomy: Take charge of enterprise account growth and success, driving adoption and measurable outcomes with full accountability. ● Learning & growth: Annual learning allowance of ₹10,000+, mentorship, and hands-on AI exposure. ● Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes. Have questions? Reach out to [email protected] Join us at Fundamento to shape the future of AI-powered enterprise conversations.

Be part of a team where AI, strategy, and customer impact come together—and where your work drives real change for some of India’s leading financial institutions.

📌 Strategic Accounts Growth Specialist (Delhi)
🏢 Fundamento
📍 Delhi