Key Responsibilities:

Customer Service Excellence

- Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom

- Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.

- Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales And Profitability

- Achieve and exceed monthly and annual sales targets for used vehicles

- Analyze sales data and market trends to develop effective sales strategies and pricing models.

- Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management

- Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.

- Monitor and control expenses, maintaining budgetary control and maximizing profitability.

- Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance And Reporting

- Ensure compliance with all applicable laws, regulations, and company policies related to sales.





- Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management

- Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).

- Set performance goals, monitor KPIs, and conduct regular performance reviews.

- Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Requirements

Qualifications:

- Bachelor’s degree in business administration, Management, or a related field (preferred).

- Minimum of 5 years of experience in the automotive industry, with prior management experience in a

showroom.

- Proven track record of achieving sales targets and leading successful teams.

- Excellent customer service, communication, and interpersonal skills.

- Robust analytical and problem-solving abilities.

- Proficiency in computer applications and automotive industry software.

📌 Store Manager (Bangalore East)
🏢 DriveX
📍 Bangalore East