- To ensure generation of tower level EE & EN revenue
- To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
- To manage Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
- To ensure positive customer satisfaction and develop recent initiatives/ frameworks to improve the same
- To manage and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives
Skill Requirements null
Other Requirements null
📌 Sr Tower Lead (Support & Operations) (India)
🏢 HCL Technologies
📍 India
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