n
- Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support
N
- Working closely with L1level support team and development team to identify and troubleshoot reported issues
N
- Analyze and debug issuethat has been reported by customer.
N
- Identification and escalation of issues to appropriate team for urgent attention.
N
- Responsible for database support, troubleshooting the problems by writing SQL queries, deploy current patches on UAT and production server at IIS server
N
- Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades.
N
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
N
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
N
- Escalate unresolved queries to respective departments for accurate redressal.
N
📌 Sr. Technical Associate (No Outstation Candidates) (Ahmedabad)
🏢 Spectra Technovision India
📍 Ahmedabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.