Job Summary

The Specialist - Operational Resilience will report to the Manager - Group Security and will play an key role in managing delivery of agreed Operational Resilience activities across Haleon. The role will support the implementation of the Operational Resilience Framework by coordinating workstreams, managing actions, tracking progress, supporting governance and helping ensure that resilience activity is delivered in a structured and consistent way. This is a practical delivery management role. It will work closely with business continuity, crisis management, technology, cyber, QSC, supply chain, procurement, physical security and other functional stakeholders to support delivery of the Operational Resilience uplift programme.

The role will help translate agreed priorities into clear plans, actions, reporting and follow-up, ensuring that risks, issues and dependencies are visible and appropriately escalated.

Role Purpose

The purpose of the role is to implement Operational Resilience programme activities, supporting Haleon s ability to anticipate, withstand, respond to, recover, report from and learn from disruption. The role will help strengthen resilience capability across business continuity, crisis management, Critical Business Services, dependency mapping, training, exercising, assurance support and continuous improvement.

The role will make strong use of digital tools, including AI, to support analysis, collaboration, action tracking, reporting, documentation, evidence management and stakeholder engagement.

Key Responsibilities

Programme Delivery and Coordination

- Manage agreed Operational Resilience workstreams and delivery activity.
- Conduct analysis to drive intelligence and risk-lead activity.
- Support specific projects, programmes and live events on a needs basis.
- Maintain and utilise performance data tools to support reporting and continuous improvement.
- Maintain materials and platforms.
- Ensure activity is structured, practical and aligned to agreed priorities.
- Support preparation of updates for the Head of Operational Resilience and relevant governance forums.





Governance and Reporting Support

- Support Operational Resilience governance activity, including meeting preparation, action tracking and follow-up.
- Manage dashboards and other data collation and reporting tools.
- Prepare draft agendas, governance packs, progress updates and reporting materials.
- Coordinate input from business and functional stakeholders for governance meetings.
- Track decisions, actions, risks and issues arising from governance forums.
- Support regular reporting on Operational Resilience activity, progress, risks and improvement actions.
- Help ensure reporting is concise, evidence-based and focused on progress, risk and areas needing attention.

Business Continuity Management Support

- Maintain materials, platforms and other tools to support the implementation of Business Continuity.
- Support the review, tracking and improvement of business continuity plans, evidence and testing records.
- Work with plan owners and functional teams to improve the consistency, usability and quality of continuity planning.
- Support training and awareness activity relating to business continuity expectations.

Critical Business Services and Dependency Activity

- Coordinate activity linked to Critical Business Services, dependency mapping, impact assessments and recovery planning.
- Track actions and information requests relating to CBS and resilience planning.
- Support engagement with relevant teams to gather inputs on dependencies, recovery arrangements and resilience gaps.
- Help maintain visibility of CBS-related actions, owners, due dates and progress.
- Support the development of practical materials that help connect CBS activity to resilience planning,



crisis response and business continuity.

Crisis Management Readiness and Exercises

- Maintain materials, platforms and other tools to support the implementation of crisis management.
- Support planning and delivery of crisis management exercises, workshops and training activity.
- Prepare supporting materials, participant information, exercise records and action trackers.
- Capture lessons identified from exercises and support follow-up through to closure.
- Maintain crisis management documentation, exercise materials, records and supporting materials.
- Support improvements to crisis management plans, Crisis Support Team materials, playbooks and escalation arrangements.

Crisis Support Team Support

- Support ongoing development and maintenance of crisis Support Team materials.
- Coordinate readiness checks, training materials, training records, exercise outputs and improvement actions.
- Ensure CST materials are maintained in a controlled and accessible document set.
- Support live events on a need s basis

Training, Awareness and Community Support

- Support the maintenance of the Community pf Practice and client facing Sharepoint
- Help with the development of engaging and interactive training materials
- Coordinate agreed Operational Resilience and Business Continuity training activity.
- Support preparation and maintenance of training materials, guidance and awareness content.
- Manage training logistics, attendance records, feedback collection and follow-up actions..
- Coordinate community sessions, updates, learning events, case studies and knowledge-sharing activity.
- Use Microsoft Teams, SharePoint and Viva Engage to support engagement and access to materials.
- Capture themes, feedback and improvement opportunities from training and community activity.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist, Hub - Operational Resilience (Bengaluru)
🏢 Haleon
📍 Bengaluru