A Spa Receptionist serves as the primary point of contact for guests, managing daily front-desk operations, appointment scheduling, guest check-ins, and retail sales to ensure a seamless, high-quality wellness experience.

Key Responsibilities

- Guest Relations & Welcome: Warmly greet clients upon arrival, assist with intake or registration forms, offer refreshments, and direct guests to treatment or lounge areas.
- Appointment Scheduling: Manage phone, email, and walk-in bookings using spa management software, ensuring effective therapist schedules and minimal downtime.
- Billing & Payments: Process cash, credit card, and digital transactions, handle daily register reconciliations, and issue gift cards or package receipts.
- Retail & Upselling: Recommend spa packages, membership options, and home-care products to boost revenue based on client preferences.
- Operations & Coordination:



Coordinate treatment schedules directly with massage therapists and estheticians to maintain punctuality throughout the day.
- Facility Maintenance: Ensure the reception, waiting area, and front-desk station remain clean, calm, and organized at all times.

Qualifications & Requirements

- Education: High school diploma or equivalent (vocational training or hospitality certifications are a plus).
- Experience: Prior front desk, customer service, or administrative experience in hospitality, wellness, or retail settings.
- Skills: Excellent communication, multi-tasking capability, basic arithmetic for cash handling, and proficiency with booking systems and office software.
- Attributes: Professional personal presentation, calm demeanor under pressure, and strong customer-oriented attitude.

Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: Hybrid remote in Indore, Madhya Pradesh

📌 Spa Receptionist (Indore)
🏢 Jiva Wellness
📍 Indore