JOB SUMMARY:

A Principal Consultant Client Services at Argano plays a crucial role in shaping
the direction of the Client Services family. They are responsible for managing
and enhancing relationships with mid-to-large clients to ensure their
satisfaction, retention, and continued business with the company. They are
involved in setting strategic goals, leading mid to large size client
initiatives, and providing expert guidance to both clients and internal teams
and providing advanced technical support and configurations when requested. They
act as a bridge between the client and Argano, ensuring that client needs are
understood and met. A Principal Consultant is constantly implementing and
testing enhancements as well as current functionality. This position requires module
expertise in Oracle HCM Benefits and Absence Management. Additional modules are
a plus.

RESPONSIBILITIES:

* Maintain regular communication with mid to large size clients to understand
their needs, concerns, and feedback. Respond promptly to client inquiries and
resolve issues in a timely manner.




* Align existing client practices and procedures with validated HCM Cloud
methods to solve client needs and challenges.
* Troubleshoot issues.
* Propose a best practice solution to resolve challenges.
* Identify business requirements and map them to the Oracle Cloud
functionality.
* Identify functionality gaps and develop solutions to them, through process or
design.
* Configure the Oracle Cloud to meet client requirements and document
application set-ups.
* Analyze and resolve functionality issues as well as proactively identifying
long-term solutions.
* Lead and present to clients and internally
* Advise clients on options, risks and any impacts on other processes and/or
systems.
* Manage scope and client expectations on individual assignments and
in day-to-day activities.
* Lead and support clients with the execution of test scripts.
* Participate in internal forums for training, teamwork, issue resoluti

📌 Principal Consultant (Hyderabad)
🏢 Argano
📍 Hyderabad