Vice President Client Service Management

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Vice President Client Service
Management to join the Global Payments & Trade team. This role is located in
Pune.

In this role, you’ll make an impact in the following ways:
* Lead strategic client service for India, serving as the senior escalation




point and driving executive-level communications, Service Reviews aligned to
SLAs and client outcomes.
* Manage Premium clients based in India to elevate the client experience
through a differentiated, consultative approach for this client segment.
* Conduct regular client visits to strengthen relationships, understand client
needs, and act as a trusted advisor in delivering service excellence.
* Act as the client service point of contact for day-to-day inquiries, ensuring
timely responses by adhering to service levels for resolution and providing a
quality client experience.
* Orchestrate cross-functional partnerships and regional coverage across APAC,
collaborating with Product, Operations, Technology, Implementation, and Sales
to streamline end-to-end client journeys and standardize best practices.
* Maintain familiarity with industry best practices and market intelligence to
offer value-added services such as client digital solutions.
* Dr

📌 Vice President, Client Service Management (Pune)
🏢 BNY Mellon
📍 Pune