Key Responsibilities:

Proactively ensure order processing according to the agreed delivery date with customers, product availability and DC capacity and follow-up until the delivery for the QC customers
Manage arbitration according to rules predetermined with the business
Identify out of stock items to take the necessary actions: substitutions, modify delivery date, inform customers and sales team
Define customer allocations for products with limited available quantities, run what if scenarios and release to DC for preparation
Demand forecast analysis shared by ecomm customers which needs to be aligned with distribution planners to improve the efficency of operations .
Ensure seamless order management through –
Managing channel/customer Catalogue
Managing the stock norms for each distributor (implement ARS)




Defining the ordering frequency and MOQ by customer
Efficiently answer to the client’s requirements (deadlines, shortages, information, disputes)
Record, analyse and follow up the dispute’s situations (complains, deductions, returns etc.) in accordance with the sales and finance teams, and the physical distribution
According to the organisation, participate in the implementation of projects in collaboration with the client (ex: information sharing, stock levels optimizations etc.)
Management of customer Supply chain scorecards

Key Performance Indicators -
Service rate for QC customers &

📌 Assistant Manager (Gurugram)
🏢 Honasa Consumer
📍 Gurugram