Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab's cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.
Role Summary:
As Operations Director for our holding company, Miroma, you'll lead our offshore delivery team, owning campaign performance, process and quality end-to-end, while managing and developing specialists to deliver strategy flawlessly, on time and to the highest standard within a remote-first environment.
Role:
Campaign Performance & Delivery
Take ultimate responsibility for the performance of all campaigns delivered by the offshore team, including pacing, delivery in full, and optimisation against agreed KPIs
Translate the strategy set by the client team into clear, actionable delivery plans for the activation team
Personally manage or directly support campaign setup,



activation and optimisation in-platform where required, particularly for complex, high-priority or new-format campaigns
Proactively identify challenges in setup and delivery and feed them back to the client team
Identify performance issues proactively and lead troubleshooting and resolution
Report on campaign and team performance to leadership on a regular basis
Process, Setup & Quality Assurance
Own and continuously improve the end-to-end process for campaign setup, activation and delivery
Establish a robust QA framework to catch errors before they affect delivery or client-facing reporting, with particular focus on the additional risk created by a fully remote working model
Develop explicit, written standard operating procedures and best practice documentation that enable consistent delivery regardless of who on the team is executing
Implement structured handover, escalation and sign-off processes appropriate to a distrib

📌 Operations Director (Gurugram)
🏢 Maker Lab
📍 Gurugram