HubSpot is expanding its global footprint by opening a recent office in Bengaluru, India, in September 2024, leveraging the country’s position as a standout base for both tech companies and talent. Customer Support, which is the heart and soul of our business, will be part of the landing team.
As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.
In this role, you will:
Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
Apply troubleshooting frameworks to test, recreate,



and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
Identify and diagnose software issues to fix and improve the product experience for our customers
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall HubSpot experience in mind that grow their businesses better
Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
Be a role model and a trusted advisor by showcasing

📌 Customer Support Specialist (Bengaluru)
🏢 Hubspot
📍 Bengaluru