About Gruve
Gruve is an innovative software services startup dedicated to transforming
enterprises to AI powerhouses. We specialize in cybersecurity, customer
experience, cloud infrastructure, and advanced technologies such as Large
Language Models (LLMs). Our mission is to assist our customers in their business
strategies utilizing their data to make more intelligent decisions. As a
well-funded early-stage startup, Gruve offers a dynamic environment with robust
customer and partner networks.
Position summary:
As a Customer Success Manager for Cybersecurity Services at Gruve, you will own
the end-to-end execution of professional services engagements and the customer
lifecycle for managed security services. You will manage the delivery of
technically complex cybersecurity projects including VAPT programs, SIEM
deployments, and security platform implementations, while ensuring managed
services customers are onboarded effectively, retained, and grown through
disciplined account governance.
This role offers the opportunity to work at the core of a fastscaling
cybersecurity practice serving clients across India, the Middle East, and ASEAN.
You will be the first hire in this function and will help define the delivery
and customer success playbook that the future team will run on. Your execution
discipline will be crucial in protecting scope, meeting SLAs, and ensuring
measurable client outcomes.
Key Responsibilities:
* Project Planning & Execution: Develop detailed project plans for professional
services engagements including scope, timelines, resource allocation, and
risk management. Execute projects according to plan, ensuring on-time,
in-scope, and within-budget delivery across VAPT, SIEM, EDR, PAM, IAM, and
SSE engagements
* Scope & Change Control: Enforce formal change control on every engagement.
Any scope movement is documented through an approved change order before work
proceeds. Protect engagement margins by holding scope under commercial
pressure
* Manage
📌 Project/ Program Manager (Pune)
🏢 Gruve
📍 Pune