Job Title: ServiceNow Senior Architect
Experience: 10+ Years (7+ Years on ServiceNow)
Employment Type: Contractual
Location: Hyderabad / Bangalore/ Pune/ Chennai/ Kochi/ Kolkata / Delhi NCR/ Mumbai

Role Summary
The ServiceNow Senior Architect is responsible for defining, governing, and delivering scalable, secure, and best-practice ServiceNow solutions across the enterprise. This role serves as the design authority for the platform and ensures long-term platform health, upgrade readiness, and alignment with business goals.

Key Responsibilities
• Define end-to-end ServiceNow solution architecture aligned with enterprise standards
• Act as design authority for platform customizations, integrations, and enhancements
• Ensure adherence to ServiceNow best practices, licensing, and upgrade-protected design
• Own and maintain the ServiceNow technical roadmap
• Establish and enforce development, integration, UI, and data standards
• Review and approve technical designs, plugin enablement, and release content
• Conduct platform health checks covering performance, security, and scalability




• Provide architectural guidance and hands-on support for complex implementations
• Mentor senior developers and guide ServiceNow delivery teams
• Act as a trusted advisor to leadership and governance forums

Required Skills & Experience
• 10+ years of IT experience with 7+ years on ServiceNow
• Strong experience delivering enterprise-scale ServiceNow implementations
• Deep expertise in ITSM (mandatory)
• Experience in one or more additional modules (CSM, HRSD, ITOM, Custom Apps)
• Strong hands-on knowledge of scripting, Flow Designer, and IntegrationHub
• Experience with REST/SOAP integrations, MID Server, CMDB, and CSDM

Certifications (Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Technical Architect / Master Architect

Role Note
This is a hands-on technical leadership role. The Senior Architect is

📌 ServiceNow Senior Architect (Hyderabad)
🏢 Techaivv Technologies
📍 Hyderabad