Role: Customer Complaint Manager
Department: Sales & Marketing

About the Role
The ideal candidate is responsible to act as the primary customer interface for assigned metro rail projects and ensure timely resolution of field issues, execution of retrofit campaigns, warranty management, and customer satisfaction. The role is critical in driving end-to-end coordination between customer, service, engineering, quality, and supply chain teams.

Experience: 9 to 15 years

Responsibilities
Customer Interface & Relationship Management
Field Issue Resolution & NCR Closure
Retrofit & Fleet Management
Cross-functional Coordination
Warranty & RMA Management
Project Tracking & Reporting
Meetings & Governance
Audit & Compliance Support

Qualifications
Education:



Bachelor’s degree in engineering (Mechanical / Electrical / Mechatronics preferred)
Experience: 8–10 years in:
Rail / Automotive / Industrial systems
Customer support / project coordination roles

Required Skills
Timely closure of complaints and NCRs
Adherence to retrofit execution timelines
Customer satisfaction and feedback
Reduction in repeat issues/failures
Accuracy and timeliness of reporting

Preferred Skills
Frequent interaction with customers, including site/depot visits
Travel required based on project needs
High coordination across multiple internal functions

📌 Customer Service Manager (Palwal)
🏢 Knorr Bremse India
📍 Palwal