Role: Customer Support Associate

Working Days: 6 days a week with rotational weekly offs.

Location: HSR Layout, Bangalore (Work from Office).

About AppsForBharat

AppsForBharat (Sri Mandir App) is building beautifully crafted, AI-first
consumer experiences that help millions of Indians connect with spirituality and
culture. We're backed by Peak XV Partners, Elevation, Fundamentum, and other
top-tier investors, and are one of India's fastest-growing Series C
consumer-tech companies.

Our flagship product, Sri Mandir, is the world's largest platform for Hindu
devotees, powering rituals, teachings, personalised recommendations, and a
thriving devotional community.

India's $44B devotion economy is still largely offline, and we're bringing
structure, accessibility, and meaning to this massive market through technology,
logistics, and seamless customer experiences.

Key Responsibilities:

* Own end-to-end customer relationships across calls, chats, and follow-ups

* Build trust with users by understanding their needs and guiding them on
relevant services (pujas, chadhava, products,



etc.)

* Drive repeat engagement and revenue through proactive follow-ups and
personalised recommendations

* Ensure a high-quality customer experience across every interaction

* Handle customer concerns with empathy while ensuring timely resolution

* Collaborate with internal teams to deliver seamless service fulfilment

* Maintain detailed records of customer interactions, preferences, and
lifecycle stage

* Identify high-intent users and convert them into long-term customers

* Spot patterns in user behaviour and proactively suggest improvements to
enhance experience and conversions

What is needed for this role

* Fluency in English and Hindi (both spoken and written) is mandatory.

* Knowledge of one or more South Indian languages (Kannada, Tamil, Telugu, or
Malayalam) will be an added advantage.

* 2–4 years of experience in sales, relationship management, customer success,
or simil

📌 Customer Support-Associate (India)
🏢 AppsForBharat
📍 India