Work Location - Noida
Shifts - UK Shifts
Permanent Work from Office

Key Responsibility Areas:

Operations & Process Management:
To ensure complete operations management including overall performance and SLA management.
Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients.
To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements.
Client Management:
To interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities
Should be able to understand & anticipate Client’s business needs, concerns & issues, and be able to proactively resolve the same.
Constantly look for opportunities to improve the client processing and provide value addition to client by exceeding expectations.
People Management:
Should be able to manage a team of 20- 25 members.
Identifies development areas and helps the individuals and the team to improve their performance and enhance their potential.




Assigning daily tasks and responsibilities and setting up half-yearly and annual goals for the team.
To create an internal workplace where clients are the focus of the business through appropriate communication, recognition and rewards.
Encourages & demonstrates respect for others in a team and inculcate the same culture across the team members.
Compliance and Policies:
To keep oneself abreast of all the updates applicable to policies/regulations / compliances applicable to the function/organizational and Client.
To create systems and checks for internal compliance policies and guidelines and ensures maintenance of clear and precise records per the requirements.
Review compliance adherence on a regular basis.
Competencies and skillsets required:

Working knowledge of order to cash, credit management, cash allocation, debt management and collections, bank reconciliations etc.
London market experience is mandatory.
Responsible for Broker Relationship M

📌 Manager (Noida)
🏢 EXL
📍 Noida