Overview
Working as an integral part of the Configuration Analyst team, you will provide
analysis of business requirements and where necessary production business
requirements in order to develop configuration specifications for required
system changes. Assist the business with clarifying requirements and
identifying alternative solutions. Support the Business Analyst, Technical
Analyst, Development and Test team members throughout the System Development
Life Cycle (SDLC).
Key Accountabilities and main responsibilities
* Liaise with key Business Stakeholders and analyse Business Requirement
Documents to identify configuration solutions considering all databases,
applications and systems affected and provide expertise, and seek
clarification on, Business Requirements where required.
* Build, test and document specifications for configurations system changes.
* Provide specialist expertise on configuration design criteria to Business,
Technical Analysts,
* developers and test analysts for all supported Systems.
* Attend Business and Technical meetings, where required,
to facilitate
configuration solution outcomes.
* Ensure configuration solution design meets business requirements and solution
is understood by Business, Technical Development and Test Teams.
* Accurate and regular time and task recording to ensure effort expended on
tasks can be monitored and reported against.
* Assist with any of the SDLC testing phases to provide clarifications and
respond to enquiries.
* Assist with escalated Production Support issues and conduct root cause
analysis.
* Investigate and consult on pragmatic alternatives for short, medium and
long-term solutions to a problem.
* Be proactive in identifying and implementing improvements to processes and
procedures within the team.
* Manage and balance client and stakeholder expectations and report and
escalate where needed.
* Work and collaborate with third and/or vendor parties to deliver integrated
system solutions.
* Logging and acces