At Chai Point, we are looking for individuals who want to discover their purpose, provide them with opportunities to find explore and strengthen their skills, while still having a lot of fun and bonhomie

Department: Retail Operations – Stores
Location – Gurgaon

Role: We are looking for a resource responsible for the P&L; of the Region with ownership, transparent goals and responsibilities on revenue margins and overall profitability. This includes right from operations, planning, and enhancing customer experience to implementing marketing campaigns resulting in delivering results. It involves solving key business problems and be involved in strategy formulation and execution.

Responsibilities:

Drive the Business Growth of the region
Lead & execute the overall strategy, market growth and operations of the region
Set and drive key business initiatives across the region through events, new stores selection.
Continuous ideation towards team building and growth of the brand.
Responsible for revenue target achievement, cost containment, adherence to Company SOPs




As a member of the core team you will participate in most of the decisions and are expected to add great value.
Month on Month Improvement of Key Metrics like Same Store Sales Growth, Customer retention, NPS.
Ensure appropriate SOP’s are streamlined and monitored for better control.
Seamless co-ordinations with all aggregators and be one-point contact for dispute resolution.
Interact with business heads, marketing, finance, operating teams and ensure disputes are resolved in the best interest of the customer and company.
Reduce - modifications, cancellations, kitchen preparation times
Ensure listing with a good quality restaurant ranking on all relevant platforms
Ensure 100% store uptime in all delivery channels
Communicate business plans to store teams to ensure maximum returns
Analyse possible risks and opportunities wrt actual Vs plan and highlight business head ahead of time for action
Be a visionary with a demon

📌 Senior Operations Manager (Gurugram)
🏢 Chai Point
📍 Gurugram