About the Company

Owns training for the NBH Permission Calling team — the team driving society permissions and rate card conversations against brand campaigns. Responsible for ensuring pitch quality is consistently at the expected standard, all SOPs/guidelines are followed, and the team's performance and overall productivity keep improving.

About the Role

Key Responsibilities

- Design and deliver training for the calling team on pitch quality, rate card conversations, and permission conversion — ensuring every caller performs at the expected standard

- Monitor calls/pitches against SOPs and guidelines; identify gaps and coach callers to close them

- Run structured onboarding for recent callers and refresher training for the existing team

- Track individual and team performance and productivity, and design targeted coaching plans to drive improvement

- Partner with the GM — Permission Calling to translate KPI gaps (conversion, productivity, SOP adherence) into specific training interventions

- Maintain and continuously update training content (scripts,



objection-handling playbooks, SOP guides) as campaigns and rate cards evolve

Qualifications

- Prior experience in a calling/tele-sales background, combined with prior experience in a training role — ideally has both pitched/sold over calls and trained/coached a calling team before

Required Skills

- Track record of driving team performance/productivity numbers, not just delivering training content

- Strong coaching and communication skills; ability to give direct, actionable feedback

- Data-oriented — comfortable tracking training impact against hard KPIs (conversion %, productivity, SOP compliance)

Preferred Skills

- Opportunity to work with a fast-growing, tech-enabled property management platform.

- A dynamic, collaborative, and execution-driven culture.

- Competitive compensation with performance-linked incentives.

- Strong growth and career advancement opportunities.

📌 SME Tranier (Bengaluru)
🏢 NoBroker.com
📍 Bengaluru