09 Aug
|
HCL Technologies
|
India
09 Aug
HCL Technologies
India
SME - Security Analysis, SIEM
Experience: Not Available to Not Available years
Location: Noida, India
Skills: Security Event Analysis, SIEM tools, Technical Solutions, Analytical Skills, Problem-Solving Skills, Presentation Skills, Compliance Validation, CISSP, Security
Job Summary The Subject Matter Expert in Support & Operations plays a pivotal role in ensuring the timely resolution of escalated incidents while maintaining the highest quality standards. This position is essential for analyzing security events and implementing technical solutions, fostering positive customer satisfaction, and enhancing overall operational efficiency.
Key Responsibilities
- Analyze Escalated Security Incidents By Implementing Siem And Soar Tools To Ensure On-Time Resolution And Compliance With Sla And Quality Standards.
2.
Mentor Team Members And Administrators By
Sharing Expertise In Security Event Analysis, Creating Sops, And Maintaining Comprehensive Documentation To Improve Team Performance.
3.
Validate And Review Change Order Implementation
Plans And Compliance With Human Error Protocols, Contributing To Capacity Planning And Operational Readiness.
4.
Engage With Customers During Meetings To
Understand Their Challenges And Ensure Positive Feedback By Addressing Their Concerns Proactively.
5.
Conduct Thorough
Analyses, Including Root Cause Analysis And Trend Analysis, To Produce Actionable Reports That Inform Key Business Stakeholders About Performance Metrics And Improvement Strategies.
Skill Requirements
1.
Proficient In Security Event Analysis Using
Siem Tools.
2.
Expertise In Implementing Technical Solutions For
Security Operations.
3.
Strong Analytical And
Problem-Solving Skills.
4.
Excellent Communication And Presentation
Abilities.
5.
Familiarity With Capacity Planning And Compliance
Validation Processes.
Other Requirements
Certifications Such As Certified Information Systems Security Qualified (Cissp) Or Security Are Optional But Valuable.
📌 SME Security Analysis, SIEM (India)
🏢 HCL Technologies
📍 India