Aptean is seeking an experienced and hands-on Site Reliability Engineering Manager (Cloud Infrastructure & Operations) to lead a team of 15 engineers. You will be responsible for managing the infrastructure layer of our multi-tenant, cloud-hosted ERP products. This critical role encompasses platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits.

You will also act as a stage-gate for all production deployments, ensuring release readiness, rollback capability, and platform stability.

Principal Duties and Responsibilities

- Cloud Infrastructure Oversight: Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability.
- SaaS Product Operations: Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access.
- Incident Management: Lead incident response for outages and degradation.

Perform Root Cause

Analysis (RCA), document learnings, and implement post-mortem action items.

- Preventive Maintenance: Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning.
- Disaster Recovery Planning: Develop and test Disaster Recovery (DR) / Business Continuity Planning (BCP) plans. Ensure business continuity across all cloud-hosted environments.
- Security &

• Compliance:

Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines. Coordinate with infosec and audit teams.
- Production Deployment Stage-Gate: Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover.
- Team Leadership: Lead, coach, and upskill a team of cloud and DevOps engineers.



Foster a learning culture aligned with platform reliability and innovation.

Qualifications

- Education: Bachelor's degree (Required). Master's degree (Preferred).
- B.E./B.Tech/MCA in Computer Science or equivalent.
- Work Experience:
- 10+ years of experience in Cloud Infrastructure / SaaS Operations.
- 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS).
- Certifications: ITIL or SRE certification preferred.

Required Skills and Abilities

- Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity).
- Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions).
- Valuable grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC).
- Familiarity with SOC 2, ISO 27001, and data privacy compliance.

Skills Matrix (Manager-Level &

• Team Needs)

- Cloud Platform: Azure (App Services, VM, Networking, Storage, Defender) - Advanced
- ERP Infra: Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling - Advanced
- DevOps: CI/CD (Azure DevOps, GitHub Actions), Automation - Intermediate
- IaC: Terraform / Bicep / ARM Templates - Intermediate
- Monitoring &

• Logging:

Azure Monitor, Application Insights, Log Analytics - Advanced
- Incident Management: ITIL, On-call Runbooks, RCA Writing - Expert
- Preventive Ops: Scheduled health checks, capacity management - Expert
- Security &

• Access:

IAM, Azure AD, Role-based Access, Secret Rotation - Advanced
- Disaster Recovery: DR Drills, Geo-Redundancy, RTO/RPO - Advanced
- Audit &

• Compliance:

SOC 2, ISO 27001, Risk Registers - Advanced
- Release Stage-Gate: Deployment approvals, Go/No-go criteria - Expert
- Collaboration: Working with Product, Security, Dev teams - Expert
- Tools: Azure DevOps, Jira, ServiceNow, Salesforce (case management) - Intermediate
- Leadership: People development, Shift planning, Mentoring - Expert

📌 Site Reliability Engineering Manager (Madurai)
🏢 Aptean
📍 Madurai