SBI Seva Sarathi – Position: Seva Sarathi / Customer Service Executive / Floor Coordinator Industry: Banking Company: State Bank of India (SBI) Location: Branch-based / Work from Office Experience: Freshers and experienced candidates can apply Job RoleAs a Seva Sarathi , you will be the first point of contact for customers visiting the SBI branch. You will welcome customers, understand their requirements, guide them to the appropriate counter/officer, and assist them with digital banking services. Key ResponsibilitiesWelcome and greet customers entering the branch.

Understand customer requirements and guide them to the correct department/counter. Assist customers with basic banking-related queries. Help customers use YONO SBI, ATM, UPI, Internet Banking and other digital banking channels .

Educate customers about SBI's digital services and encourage digital adoption. Assist senior citizens and customers who need additional support. Help customers with basic forms and documentation requirements.

Manage customer flow inside the banking hall. Ensure a smooth and positive customer experience. Coordinate with branch staff whenever customer assistance is required. Promote awareness of safe and secure digital banking practices.





Maintain professional behaviour and good communication with customers.

Candidate RequirementsMinimum qualification: 12th pass / Graduate depending on the hiring requirement. Freshers can apply. Good communication skills. Basic computer knowledge. Customer-service-oriented attitude. Knowledge of the local language is preferred. Hindi/English communication can be an advantage. Candidates should be comfortable working from the branch.

Key Skills Customer Service | Communication Skills | Banking Operations | Digital Banking | Customer Handling | Computer Knowledge | Problem Solving | Relationship Management | YONO SBI | UPI | ATM Assistance | Branch Operations Suitable Candidate ProfilesCustomer Service Executive Front Office Executive Banking Executive Branch Coordinator Floor Coordinator Customer Support Executive Receptionist / Front Desk Executive Sales/Service Executive Fresh Graduates Key: Seva Sarathi is primarily a customer assistance and digital-banking guidance role , not the same as an SBI permanent clerical/officer recruitment. SBI's FY2025-26 reporting says Seva Sarathis are deployed through its operations-support subsidiary at high-footfall branches.

📌 Seva Sarati (Tumakuru)
🏢 Sbi
📍 Tumakuru