- We are hiring a ServiceNow Product Owner with deep functional expertise in relevant products - few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training

- This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes
- The ideal candidate combines domain expertise in ServiceNow modules with solid analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows

Key Responsibilities

- Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow s models, including taxonomy design, realistic scenario creation, and evaluation criteria

- Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response)

- Write clear, natural instructions aligned with ServiceNow business processes

- Represent tasks in JSON format, ensuring clarity and consistency

- Use SQL queries to analyze and check data for accuracy





- Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes

- Apply prompt engineering to structure instructions that guide task execution

- Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD)

- Document scenario patterns, examples, and best practices for other trainers

Required Skills & Experience

- 4 to 9 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules

- Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow

- Proficiency in JSON authoring and working with structured data

- Solid understanding of SQL for data analysis and task validation

- Ability to design realistic enterprise scenarios that map to ServiceNow processes

- Experience in AI model training workflows, contributing to the creation of structured training data

- Strong prompt engineering skills for crafting effective instructions

- Analytical thinking, attention to detail, and logical structuring

- Strong communication skills + customer facing experience is a BONUS

Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

📌 ServiceNow LLM Trainer (Bengaluru)
🏢 Kamms Management Consultants
📍 Bengaluru