The role

- Lead design, configuration, and deployment of ServiceNow modules, aligning with best practices and leveraging out-of-the-box capabilities.

- Provide technical direction, contribute to solution architecture, and maintain documentation including specifications, diagrams, and manuals.

- Troubleshoot production/test issues, perform root cause analysis, and implement corrective actions.

- Act as SME for application suites, contributing to project sizing, scoping, and functional expertise.

- Define and manage data mapping, transformation, and validation rules; monitor data quality and perform health checks.

- Implement software/license usage monitoring, manage discovery models/maps, and improve normalization.

- Handle access provisioning for SAM modules and resolve related incidents.

What We Need to See from You





- Bachelor’s degree in computer science, Information Technology, or related field.

- Proven expertise with ServiceNow ITAM, specifically SAM Pro; CSA certifications are a plus

- Experience with Normalization Data Services configuration.

- Knowledge of Software and Hardware Asset Management lifecycle.

- Familiarity with Procurement and Contract Management.

- Proven experience integrating SAM tools (e.g., Flexera, Snow, SCCM) with ServiceNow.

- Experience with ServiceNow Discovery, CMDB, and normalization processes.

- Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.

📌 ServiceNow SAM Technical Consultant (Gurugram)
🏢 SoftwareONE
📍 Gurugram