Role: ServiceNow SIR Administrator & POD Lead

Location: Hyderabad

Exp: 6+ years

Mode: Hybrid

Required Qualification:-

Responsibilities will include:

- Running a small team of SIR Specialists, integrating the wider ServiceNow development community and building processes & procedures for the SIR POD, ensuring control compliance
- Administering, maintaining and supporting the ServiceNow Security Incident Response (SIR) Module
- Designing, implementing and maintaining robust RBAC models for SIR
- Supporting the integration of security tools such as SIEM, SOAR & EDR
- Co-ordinating and supporting platform upgrades, testing and current feature implementations
- Managing & communicating releases for SIR
- Product development lifecycle and roadmap planning
- Process ownership for change delivery and incident handling
- Managing documentation space and ownership of templates for process definitions, implementation plans and troubleshooting activities

What you will bring to the role: To be successful in this role you should have proven experience within the technology sector with the following skills:





- Expertise in administering ServiceNow SIR
- Understanding of security incident response processes and lifecycles
- Experience configuring workflows, forms, access controls and notifications
- Strong troubleshooting and problem-solving skills
- Excellent stakeholder management skills
- Expertise in agile delivery, including Jira and Confluence
- An ability to communicate complex and technical issues to diverse audiences in business language
- Self-motivated and possessing of a high sense of urgency and personal integrity
- A team-focused mentality with the proven ability to work effectively with diverse stakeholders
- Ability to orchestrate, manage and successfully implement major procedural and technological change within a complex, global organization.

Required Qualifications

- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
- Security Incident Response (CIS-SIR)

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