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What we are looking for

Role: ServiceNow Developer (ITOM, CMDB)

Experience Range: 5 to 12 Years

Location: Bangalore, Chennai, Hyderabad

Must Have:

- Design, develop, and maintain custom Service Catalog items, including complex forms, variables, and UI policies.
- Implement automation and scripting to enhance the user experience and ensure seamless end-user interactions.
- Develop approval workflows and catalog item workflows for service requests.
- Work closely with business stakeholders to understand requirements and deliver tailored service catalog solutions.
- Design and configure Event Management to process, manage, and correlate events from various sources.
- Develop rules to categorize, prioritize, and trigger appropriate actions based on incoming events.
- Implement event monitoring and alerting capabilities to ensure proactive incident management.
- Integrate third-party monitoring tools with ServiceNow Event Management as required.
- Implement and maintain the Configuration Management Database (CMDB), ensuring proper mapping and relationships between Configuration Items (CIs).
- Design and implement processes for effective CI lifecycle management, including discovery, monitoring, and updates.
- Develop and maintain reports and dashboards to monitor CMDB health and compliance.
- Work with stakeholders to ensure CMDB data accuracy and completeness.
- Develop and manage complex workflows using ServiceNow Workflow Editor.
- Design and configure Flow Designer flows to automate tasks, approvals, and integrations.
- Collaborate with cross-functional teams to automate business processes and ensure efficient workflow execution.
- Troubleshoot and resolve issues with existing workflows and flows.

Valuable to Have:

- Write and maintain custom scripts (Business Rules, Script Includes, UI Scripts, etc.) to meet business requirements.
- Leverage ServiceNow best practices for security,



performance, and scalability.
- Integrate ServiceNow with third-party applications using REST, SOAP, and other integration technologies.
- Collaborate with functional teams to gather requirements and ensure that technical solutions align with business objectives.
- Troubleshoot and resolve ServiceNow-related issues across various modules and environments.
- ServiceNow Certified System Administrator (CSA) is required.
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in relevant modules is highly preferred.
- Advanced proficiency in Service Catalog development, including creating and customizing catalog items, workflows, and approvals.
- Expertise in Event Management, including event correlation, alerting, and integrating with monitoring systems.
- Strong experience with Flow Designer for process automation.
- Deep understanding of Configuration Management and CMDB best practices.
- Proficient in developing custom Workflows and Flow Designer Flows to automate business processes.
- Knowledge of ServiceNow Performance Analytics and reporting capabilities.
- Familiarity with Agile methodologies and working in Agile teams.

Essential:

- ServiceNow Certified System Administrator (CSA) is required.
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in relevant modules is highly preferred.
- Advanced proficiency in Service Catalog development, including creating and customizing catalog items, workflows, and approvals.
- Expertise in Event Management, including event correlation, alerting, and integrating with monitoring systems.
- Strong experience with Flow Designer for process automation.
- Deep understanding of Configuration Management and CMDB best practices.
- Proficient in developing custom Workflows and Flow Designer Flows to automate business processes.
- Knowledge of ServiceNow Performance Analytics and reporting capabilities.
- Familiarity with Agile methodologies and working in Agile teams.

Minimum Qualification:

- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 ServiceNow Developer (ITOM, CMDB) (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru