Job DescriptionKey Responsibilities

NService Transition & Change Management

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- Lead end-to-end service transition activities for new and existing IT services.
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- Plan and coordinate changes between Business, Service Operations, and suppliers.
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- Ensure all service transitions are delivered with minimal operational risk and disruption.
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- Define and maintain Service Transition strategies, processes, standards, and governance.
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- Ensure suppliers and internal teams adhere to Service Transition and Change Management processes.
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nStakeholder & Business Management

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- Build strong relationships with Business stakeholders and act as a trusted advisor.
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- Understand business objectives, constraints, and service requirements.
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- Serve as the escalationpoint for Business users, Clients, and Service teams.
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- Support the Applications Lead in managing client and business relationships.
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nRelease & Service Readiness

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- Develop and maintain release calendars and deployment schedules.
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- Coordinate regular and emergency release windows with Business and Operations teams.
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- Define service acceptance criteria and readiness requirements.
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- Ensure adequate supportmodels, documentation, and operational processes are in place before go-live.
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nVendor & Supplier Management

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- Partner with suppliers to define and implement support models.
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- Monitor supplier quality and transition deliverables.
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- Support onboarding and management of recent vendors.
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- Coordinate across multi-vendor environments to ensure successful service delivery.
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nReporting & Governance

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- Produce service review reports, KPI dashboards,



and Change/Release Management reports.
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- Present operational performance and transition updates to leadership teams.
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- Drive process improvements across Change, Release, and Transition Management functions.
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nContinuous Improvement

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- Identify opportunities to improve Service Transition, Change, and Release processes.
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- Support Agile, Waterfall, and DevOps delivery methodologies.
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- Promote adoption of standardized development and support services across the organization.
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nMandatory Skills &Experience;

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- 8+ years of experience in Service Transition, IT Service Management, or IT Project Management.
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- Proven experience managing large-scale IT service transitions involving multiple teams and vendors.
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- Strong understanding ofITIL Service Management processes.
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- Experience in:
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- Service Transition
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- Change Management
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- Release Management
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- Incident Management
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- Problem Management
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- Experience designing end-to-end service and support models.
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- Strong stakeholder management and communication skills.
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- Experience working in multi-vendor environments.
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- Strong vendor management experience.
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- Ability to manage competing priorities and deadlines.
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- Excellent leadership, negotiation, and influencing skills.
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nRequired Qualifications

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- ITIL V3 Foundation Certification (Mandatory)
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nPreferred Qualifications

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- ITIL Service Transition Certification
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- PRINCE2 Certification
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- PMP Certification
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- Experience with Cloud technologies and/or SAP environments
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- Knowledge of Agile, Waterfall, and DevOps methodologies
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- Experience working within large enterprise IT environments
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📌 Service Transition Manager (Karnataka)
🏢 Artech
📍 Karnataka