A. Service Delivery and Customer Satisfaction for retail and project management

1) Managing product/service installation for retail and projects and break-fix as per First Visit Time and Call Closing Time norms

2) Implementing mechanism for objective feedback on product and service quality

3) Monitoring and reviewing service delivery quality and response patterns.

4) Monitoring performance of service parameters and taking corrective action if required.

5) Ensuring customer satisfaction index is maintained at per threshold limit.

6) Ensuring effective and speedy resolution of problems/customer complaints

B. Cost Control

7) Ensuring effective implementation of the service plan and cost is under control.

C. Revenue Generation and Working Capital Management





- Ensuring the desired revenue target is met for the Branch.

9) Managing outstanding and stocks as per norms

E. Compliance and overall coordination among the team

F. Ensuring compliance with statutory requirements

Coordination among the team and other departments at branches, viz. sales, commercial and finance, for smooth business operation.

Requirements

- Degree/Diploma in Engineering

- 4 years of work experience for a Degree in Engineering OR 6 years of work experience for a Diploma in Engineering

📌 Service Head (Bengaluru)
🏢 Corporate Stalwarts
📍 Bengaluru