Service Head -

Company: Mpower India Pvt. Ltd.

Department: Service

Location: Vashi, Navi Mumbai

Employment Type: Full-Time

Job Summary

Lead and manage the service department for UPS, Batteries, Inverters and Power

Backup Systems. Responsible for field service operations, customer support, AMC business, service engineers and timely resolution of customer issues.

Key Responsibilities

- Lead service team and field engineers.

- Ensure timely closure of service calls and complaints.

- Manage AMC, preventive maintenance and installations.

- Monitor KPIs, TAT and customer satisfaction.

- Plan engineer deployment.

- Coordinate with Sales, Stores and Accounts.

- Manage spare parts and service documentation.





- Handle customer escalations and MIS reporting.

Requirements

- Diploma/BE/BTech Electrical/Electronics.

- 815 years in UPS, Battery, Inverter, Power Backup or Electrical Equipment industry.

- 35 years leading a service team.

- Robust knowledge of AMC, preventive maintenance, breakdown service and customer support.

Key Skills

Service Management, UPS, Battery, Inverter, Power Backup, AMC, Preventive

Maintenance, Field Service, Team Management, Customer Support, Spare Parts

Management, MIS Reporting.

📌 Service Head (Navi Mumbai)
🏢 Mpower
📍 Navi Mumbai