In office Service &

- Customer Support

- Perform on-site customer visits for machine installation, commissioning, and technical support

- Resolve all technical and non-technical issues at customer sites in a timely manner

- Conduct discussions with customers to understand issues and ensure complete resolution

- Provide solutions for software and hardware issues in consultation with Software, Embedded, and CCD/Vision teams

- Coordinate with internal technical and software teams to identify and remove system bugs

Project Execution &

- Coordination

- Execute projects as per approved scope, layouts, and timelines

- Coordinate with sales and project coordination teams to resolve supply, delivery, and material issues

- Manage RMAs in coordination with CCD, Sales, and Dispatch teams, ensuring proper handling of returnable and non-returnable materials

- Maintain synchronization of project and service records for future reference

Installation, Compliance &

- Validation





- Maintain a complete pre-installation checklist and detailed installation checklists for all customer sites

- Share installation and checklist documentation with Sales and CCD teams

- Support FAT, SAT, and customer acceptance processes

- Ensure compliance with FDA, cGMP standards

Training, Audits &

- Continuous Improvement

- Conduct regular training programs at customer sites to educate users on Jekson Vision systems

- Maintain proper training documentation and ensure efficient record storage

- Perform regular customer audits to assess system performance and working status

- Provide recommendations for system upgrades or improvements when required

Service Management &

- Reporting

- Prepare detailed service reports and issue-wise MOM (Minutes of Meeting)

- Maintain complete service history, machine performance data, and documentation

- Plan Annual Maintenance Contracts (AMC) for out-of-warranty systems in consultation with the sales team

📌 Service Engineer - USA (Ahmedabad)
🏢 Jekson Vision
📍 Ahmedabad