Experience:- 2 - 4 Years

Salary:- 5.00L - 7.00L Per Annum

Location:- Delhi NCR

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The Service Engineer is responsible for planning and executing service calls, ensuring top-quality technical support to enhance customer experience. This role involves demonstrating expertise in industrial scales, generating leads, building strong customer relationships, and delivering on key performance indicators. The engineer upholds organizational values through effective on-field services, proactive communication, and adherence to good documentation practices.

Key Responsibilities

:

As a Service Engineer you will be responsible for Timely PM/Response time /Installation in time/service revenue to be achieved/customer satisfaction/other service KPI's-

- Service Planning & Execution:
- Plan and execute all types of service calls (weekly/monthly) without escalations.
- Ensure top-quality service delivery for internal and external customers.

- Customer Experience Improvement:
- Enhance customer experience by providing technical solutions and proactive planning.
- Utilize strong communication skills to maintain customer satisfaction.

- Technical Expertise:
- Demonstrate comprehensive knowledge of industrial scales and related products.




- Stay updated on technical advancements to support effective problem-solving.

- Lead Generation:
- Identify and generate leads for services and products based on customer needs and interactions.
- Ownership & KPI Delivery:

Take ownership of assigned tasks and deliver on key performance indicators (KPIs) for business and operational excellence.

- Customer Relationship Management
- Build and nurture robust customer relationships to foster trust and loyalty
- Leadership & Performance
- Lead service performance by showcasing organizational values during on-field service delivery
- Exhibit exceptional communication skills to represent the organization effectively
- Documentation & Compliance
- Ensure adherence to good documentation practices as per organizational guidelines and plans

Experience:

- 2-4 yrs. Experience in similar field, preferably in healthcare or industrial weighing instruments/ Lab weighing instruments.

Preferred Education:- BE (Bachelor of Engineering) / BTech / Bachelor of Vocational in Medical Lab Technology (BVoc MLT) / BTech Biomedical Engineering / BTech Biochemical Engineering / BTech Electronics and Communication

📌 Service Engineer (Delhi)
🏢 Docthub
📍 Delhi